advice hub

North Carolina Hurricane Relief

10/14/2024 | Team United

We're here for U, North Carolina!

United for Western North Carolina

Recovery efforts are underway in the aftermath of the devastating flooding and damage left behind by Hurricane Helene. As you, your family, and our community start to rebuild, United stands ready to support.

To make sure you have the assistance you need from us to get through this tough time, please know we’re here to help with:

  • 30-day installment loan payment deferments (skip-a-payment) on your car, recreational vehicle or other installment loan1
  • Auto Loans: Take advantage of no payments for 90 days on all new loans2
  • Member Disaster Relief Loans: Signature Loan with no payments for 90 days3
  • U First credit card with 0% Intro APR4 for six months, then a variable rate from 12.49% to 18.00% APR5
  • GAP & DPW Claims: If you need assistance making a Guaranteed Asset Protection (GAP) claim or Depreciation Protection Waiver (DPW) on your auto loan, please call our Member Service Center at (888) 982-1400

Need help?

Digital Banking

Your Digital Banking Services remain available 24/7.

Member Service Center

Call our Member Service Center at (888) 982-1400. Member Service Advisors are available Monday through Friday from 8:00 am to 9:00 pm ET and on Saturday from 8:00 am to 4:00 pm ET. View all support options.

Branches & ATMs

OPEN:

Our Asheville, Fletcher and Hendersonville branch locations will be open and restored to full service.

Asheville
1441 Patton Ave
See branch info

Fletcher
3674 Hendersonville Rd
See branch info

Hendersonville
101 Jack St
See branch info

Statesville
209 Turnersburg Hwy
See branch info

CLOSED:

Hendersonville South
Due to more extensive flood damage, our Hendersonville South Branch and ATM will remain closed and unavailable at this time.

ATM CO-OP NETWORK:

If you need cash, and are in an area with services, please use our CO-OP ATM locator to find an ATM near you. Through partnerships with CO-OP and Alliance One, United Members have access to over 35,000+ surcharge free ATMs and over 6,000+ shared branches nationwide.*

Business and Commercial Members

We know you will have specific questions related to your business accounts. You should be able to call your United business representative by cell phone. If you are unable to reach them, call the Member Service Center at (888) 982-1400 and we will make sure someone calls you back directly.

Want to help?

Together, we are one, United membership. If you would like to help our friends and neighbors in Western North Carolina, please consider donating to the following organizations:

American Red Cross Western North Carolina
United Way of Asheville and Buncombe County

Fraud Resources

In support of those impacted by Hurricane Helene, we want to help protect you from relief scams. Here are some tips to keep you safe.

Avoid Clean-up and Repair Scams
  • Be skeptical of promises of immediate clean-up and repairs
  • Check contractors out
  • Never pay by wire transfer, gift card, cryptocurrency, or in cash

For more tips, the Federal Emergency Management Agency (FEMA) website has helpful information:

Beware of Fraud and Scams
Disaster Fraud

Donating After a Disaster
  • Don’t let anyone rush you into making a donation
  • Research charity before you give
  • Don’t donate with a wire transfer or gift card

For more information, please visit the Federal Trade Commission's (FTC) consumer advice page.

Loan payment deferral and Member Disaster Relief Loan available 09/27/24 - 11/30/24. These dates are subject to change. Member must have primary residence located within FEMA: Disaster 4827 defined areas to be eligible for waivers and offers.

*Members are entitled to five (5) free withdrawals per month through CO-OP Network and Alliance One ATMs. Transactions at ATMs not owned by United Federal Credit Union may incur an additional surcharge from the ATM owner. This fee is not collected nor controlled by United Federal Credit Union.

[1] Terms and conditions apply. Interest will continue to accrue on your loan and your original loan term will be extended.

[2] Available to qualified borrowers for new auto installment loans; existing United loan refinances are ineligible. First payment due 90 days after loan closing. Finance charges accrue during the payment deferral period, beginning on the closing date.

[3] Available to qualified borrowers for signature/unsecured loans closed after 9/27/2024. Finance charges begin on the closing date and interest accrues during the payment deferral period. Subject to credit approval.

[4] Six-month introductory 0.00% APR rate on new purchases and balance transfers is only available for new U First credit cards. Subject to credit approval.

[5] Rates after introductory period between 12.49%-18.00% APR (as high as 17.00% APR in Arkansas and Oklahoma); rates may vary. Rate determined by applicant’s creditworthiness.

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